August 2021 - Present
My team and I were asked to launch a new spin off from XPO, GXO Logistics, which specializes in supply chain automation for innovative clients, such as Apple and Boeing. At GXO, I am leading a team in creating an online platform for our 3PL fulfillment customers. My team and I are accountable for creating a seamless, self-serving onboarding experience for our customers, where they will gain visibility into their supply chain operations that they are currently lacking. My responsibilities include creating the overall product strategy and vision, conducting user research, and product design.
August 2018 - August 2021
At XPO, I was the Design Team Leader for Smart, an in-house warehouse and labor optimization product, where I collaborated with product owners, developers, and stakeholders to deliver over $30 million in EBITDA between Supply Chain and LTL business units in fiscal year 2020. I delivered results by conducting user research and making high fidelity prototypes - running the full gamut of user experience and product design.
Also, as Design Team Leader, I converted our component library into a design system to be used by 9 different product teams within the organization, resulting in meaningful time savings and increased efficiency.
March 2018 - August 2018
I designed and developed online editorial pieces for BU Today. I also collaborated with project managers and developers to design and create the strategy for the Graduate Education program website.
January 2017 - March 2018
As the Design Team Lead, I managed the schedule and overall workload for a team of 5. I was responsible the sourcing, interviewing, hiring, and training of new team members. I implemented code reviews to improve team members code and significantly decreased the number of issues discovered during QA. I also led the design direction and approval to the team prior to client presentations.
January 2015 - January 2017
I designed and developed client facing websites, marketing landing pages, and email templates. On the product side, I designed a streamlined booking experience for reservation software. I drove design related client meetings and converted raw feedback into actionable design. In addition to website and product design, I was also responsible for the front-end development, where I converted raw code into the company’s proprietary CMS.
Minor in Interactive Digital Design
May 2014
Ideation Strategies
Experience Canvas
Persona Creation
Journey Maps
User Interviews
Surveys
User Flows
Wireframes
High Fidelity Prototyping
Usability Testing
Design System Patterns
Figma
Miro
Dovetail
Zeroheight
Airtable
Balsamiq
Sketch
Invision